Your Soul Food for Valentine’s Day Week: Get Real, Counterprogram Your Reality with Delight, Build Trust and Enjoy the Process Palooza!

This week:
“This World Does Not Want To Be Saved. It Wants To Be LOVED. That’s How You Save IT.”
So, Get Real, Counterprogram Your Reality with Delight, Build Trust and Enjoy the Process Palooza!


Let’s Get Real!
We are only as sick as our secrets and sometimes victims of our own ignorance.
Minimizing trauma of any kind doesn’t allow us to authentically understand and effectively address challenges that so many individuals, families and communities face in our world today.
This story is both deeply person-centered and data-driven and will open your heart.
Kate Kemplin studied military resilience for years – long before her husband experienced a traumatic brain injury in Iraq, and later killed himself. Now, Kemplin is using her expertise to dispel the “myth” that TBIs are “just headaches.”


In these dark, combative times, in the spirit of Valentine’s Day and expressing love, enjoy the most radical counterprogramming you could imagine: a show made up entirely of stories about delight.

Choose Delight in This American Life!

  • Understanding delight through American pop culture
  • The discipline and rigor of seeking and holding onto delight
  • Doing something delightful for the very first time- getting to ride the school bus
  • Discovering delight late in life
  • Follow the night zookeeper at the Denver Zoo as she doles out snacks and tucks the animals in



Here are some thoughts about how we can build the trust that is essential for great relationships. Many of the suggestions you are already know. Many ideas I share are common sense. However, I’ve found that so often amidst the chaos of life and work we forget the simple and powerful truths that matter most. So here are 11 thoughts about trust. Feel free to share these simple reminders with your leaders, colleagues and team.

  1. Say what you are going to do and then do what you say!
  1. Communicate, communicate, communicate. Frequent, honest communication builds trust. Poor communication is one of the key reasons marriages and work relationships fall apart.
  1. Trust is built one day, one interaction at a time, and yet it can be lost in a moment because of one poor decision. Make the right decision.
  1. Value long term relationships more than short term success.
  1. Sell without selling out. Focus more on your core principles and customer loyalty than short term commissions and profits.
  1. Trust generates commitment; commitment fosters teamwork; and teamwork delivers results. When people trust their team members they not only work harder, but they work harder for the good of the team.
  1. Be honest! My mother always told me to tell the truth. She would say, “If you lie to me then we can’t be a strong family. So don’t ever lie to me even if the news isn’t good.”
  1. Become a coach. Coach your customers. Coach your team at work. Guide people, help them be better and you will earn their trust.
  1. Show people you care about them. When people know you care about their interests as much as your own they will trust you. If they know you are out for yourself, their internal alarm sounds and they will say to themselves “watch out for that person.”
  1. Always do the right thing. We trust those who live, walk and work with integrity.

11. When you don’t do the right thing, admit it. Be transparent, authentic and willing to share your mistakes and faults. When you are vulnerable and have nothing to hide you radiate trust.


If you are local…

Complimentary Passes for the 3rd Annual Process Palooza at UC San Diego where I am Keynoting on March 25th 2020:
The Process Palooza returns to UC San Diego!
Join us on March 25 for a high-energy, day-long conference that celebrates a commitment to business excellence, operational efficiency and continuous improvement.
Process Palooza features engaging keynotes and workshops, an expo area with awesome prizes and the opportunity to network with change leaders from UC San Diego, other universities and the local business community. UCSD executives and our keynote speaker, Neville Billimoria, will kick off the day.
Workshops topics cover Lean Six Sigma basics; continuous improvement success stories from campus, health and local industry; the student experience and more…

You’re invited!
Visit to learn more, and contact to request a complimentary pass for local non-profits. Space is Limited.


Thanks Mission Fed!
This week I celebrated my 18th year at Mission Fed.
Thanks for the opportunity to serve and transform lives both in our community and through the power of education!


Thanks this week go to Larry H, Rex H, Team UC San Diego and Team Mission Fed!
Please pay it forward…

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“Love is misunderstood to be an emotion;
actually, it is a state of awareness,
a way of being in the world,
a way of seeing oneself and others.”
–Dr. David Hawkins

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